terms & conditions

Reservations

In order to make a reservation, you must first purchase a single class or package of classes on our online reservation system or at the studio. Using our online reservation system, you must create your own username and password. Your credit/debit card will be charged for your order when you purchase your package. We reserve the right to change class and package prices in the future. All sales are final. If you are under 18, you may register only with the written permission of your parent or guardian.

Cancellations

In order for your account to not be charged for a class, cancellations must be done online at least 12 hours prior to class.

Bike Release/Walk-In Policy:

Walk-in riders will be accepted on a first-come, first-served basis, depending on bike availability. In the event of a full class, bikes will be released to walk-ins at the start of each class. If you reserved ahead of time, please be punctual.

Waiver & Release Agreement

By attending any of Sync Cycle's classes, it is deemed that you, the customer/member, hereby agree to our Waiver & Release Agreement: I (the customer/member) have applied to Sync Cycle Pte Ltd’s indoor cycling based exercise training program and any outdoor group exercise program (the “Program”) at Sync Cycle’s Pte Ltd’s facilities or otherwise stipulated by Sync Cycle Pte Ltd. I hereby acknowledge that I should consult with my physician before beginning any exercise program. I certify that I am not aware of any medical condition which would render me unfit to participate in any exercise program and that I will inform Sync Cycle Pte Ltd immediately of any change in my medical condition. I agree that if I experience symptoms such as shortness of breath, chest pain, unusual fatigue, dizziness or fainting, or extreme pain, whether or not I am under the direct supervision of my trainer, I will immediately stop exercising and inform a representative of Sync Cycle Pte Ltd of my symptoms. I authorize any representative of Sync Cycle Pte Ltd to obtain emergency medical treatment for me, including transportation to a hospital or other medical facility. I understand and acknowledge that there are risks inherent in any exercise program including but not limited to heart attack, stroke,orthopedic injury, injuries caused by the use of exercise equipment and others. These injuries can occur suddenly and without warning, and may result in death. I am voluntarily participating in this training program with knowledge of the dangers involved and I hereby agree to accept any and all risks of injury or death. For and in consideration of permitting me to participate in the program, I, for myself and for my heirs, beneficiaries and personal representatives, hereby release and forever discharge Sync Cycle Pte Ltd and its directors, officers, members, managers, employees, agents, attorneys, insurers, successors and assigns (collectively, “Sync Cycle Pte Ltd”) for any and all claims, demands, damages, losses, liabilities, rights, actions, causes of action, expenses, and suits of any kind whatsoever, foreseen or unforeseen, for personal injury, wrongful death, damage to property, or otherwise resulting from my participation in the program and/or the acts of omissions of any of Sync Cycle Pte Ltd parties including any and all negligent acts, whether active or passive, irrespective or whether such injuries, death or damages occur during training or thereafter. If you are a rider booking from any third party platform, for eg. Classpass, the above automatically applies to all your bookings.

Merchandise

By proceeding to check out, it is deemed that you, the customer/member, hereby agree to the below Waiver & Release Agreement: I (the customer/member) have applied to Sync Cycle Pte Ltd’s indoor cycling based exercise training program and any outdoor group exercise program (the “Program”) at Sync Cycle’s Pte Ltd’s facility located at 92 Yio Chu Kang Road or otherwise stipulated by Sync Cycle Pte Ltd. I hereby acknowledge that I should consult with my physician before beginning any exercise program. I certify that I am not aware of any medical condition which would render me unfit to participate in any exercise program and that I will inform Sync Cycle Pte Ltd immediately of any change in my medical condition. I agree that if I experience symptoms such as shortness of breath, chest pain, unusual fatigue, dizziness or fainting, or extreme pain, whether or not I am under the direct supervision of my trainer, I will immediately stop exercising and inform a representative of Sync Cycle Pte Ltd of my symptoms. I authorize any representative of Sync Cycle Pte Ltd to obtain emergency medical treatment for me, including transportation to a hospital or other medical facility. I understand and acknowledge that there are risks inherent in any exercise program including but not limited to heart attack, stroke,orthopedic injury, inuries caused by the use of exercise equipment and others. These injuries can occur suddenly and without warning, and may result in death. I am voluntarily participating in this training program with knowledge of the dangers involvled and I hereby agree to accept any and all risks of injury or death, and verify this statement by placing my initials above. For and in consideration of permitting me to participate in the program, I, for myself and for my heirs, beneficiaries and personal representatives, hereby release and forever dischange Sync Cycle Pte Ltd and its directors, officers, members, managers, employees, agents, attorneys, insurers, successors and assigns (collectively, “Sync Cycle Pte Ltd”) for any and all claims, demands, damages, losses, liabilities, rights, actions, causes of action, expenses, and suits of any kind whatsoever, forseen or unforseen, for personal injury, wrongful death, damage to property, or otherwise resulting from my participation in the program and/or the acts of omissions of any of Sync Cycle Pte Ltd parties including any and all negligent acts, whether active or passive, irrespective or whether such injuries, death or damages occur during training or thereafter.